xpsites said
Thanks.
For sure NOT looking for 24×7x365 support, understandable based on the pricing, but theme should work without having to debug or look at replacing function with another widget/plug-in
The theme working properly doesn’t equal support all themes should work as advertised or soft disabled until they are fixed
That being said authors cant account for user knowledge some people just don’t understand how themes work.. Ie why isn’t there content pre-installed… They also dont read the documention and automatically think its broke because they can’t figure it out
Authors also can’t account for every single plugin that could cause a problem(youd spend months testing) or they can’t account for the buyers server configuration. They should though at least make an effort to find the problem