I purchased your product, but there was a problem. Please solve it soon.

I have an Element 3D program. I bought a car, but the car is all recognized as white. If you want to use all the colors and designs of your car, you have to do c4d, e3d when you format the file, so I can use 100% using Element 3d program.

Likewise, there are about 10 things I need to buy, but it is the same phenomenon, so if you send the car first, I will tell you what to buy.

If you can’t format the file as C4D or E3D, I can’t buy your product anymore. Please reply quickly.