The won't answer support tickets.
If you need this form send to an email you are out of luck.
if you are willing to go into WP admin to check and monitor then that works.
Author response
Hi
We have answered all current support tickets, it's possible though that yours might have slipped through the net unanswered, if that is the case I apologise. Can you give me a link to your forum topic? Or you can send me a message directly through CodeCanyon at https://codecanyon.net/user/themecatcher/#contact with details of your issue and I will look into it.
Please see our email help guide here too.
Regards, TC