Author response

Hi.,

We sincerely apologize for the inconvenience you’ve experienced and for the delay in responding to your support query. This is not the level of service we strive to provide, and we deeply regret falling short of your expectations.

Regarding your concern about the refund, we’d like to clarify that the terms and conditions for refunds are exclusively set by Envato. You can review their refund policy here: Envato Refund Policy.

However, we are fully committed to resolving the issues with the theme and assisting you promptly. If you could share your ticket ID or email us directly at support@wedesignthemes.com, we’ll prioritize your request and work with you to address the bugs you’re encountering.

We value your feedback and your trust in our product. Please give us the opportunity to make things right.